Ground Crew or Ground Staff work in the aviation industry where they are engaged in various roles at the airport. Ground Staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.
Duties and responsibilities of ground staff at airports There are many duties and responsibilities to come with ground staff jobs, but the main one is to ensure the safety and comfort of all passengers who travel through the airport. Different airports and airlines have different job descriptions for their ground staff, but in most cases, the ground staff is charged with the following duties.
Work of CSA
Ground staff jobs are generally challenging, but they are also well paying. To be a ground staff worker, you need to be able to think on your feet and to come up with creative solutions to unexpected problems.
Manning the check-in counters that serve departing passengers. Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies.
Taking reservations from passengers who call in.
Confirming the identities of passengers, and providing them with boarding passes.
Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
In some cases, ground staff may be responsible for screening passengers and their luggage for security purposes.
Helping passengers and the flight crew to get on and off the plane by providing the stairs.
Indicating to the pilots which taxi spots they should use after the plane has landed.
Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.
Some facts works with us
Our management consulting services focus on our clients most critical issues and opportunities strategy marketing organization operations, technology transformation digital.
What is the minimum age limit to apply for the position of Ground Staff?
Age Limit to apply - 18 to 27 years.
What are the mandatory documents that are required at the time of joining?
1.Aadhar Card2.Documents required at the time of joining are-3.Passport / Recent police verification4.Pan Card5.Passed Mark sheet of Class Xth and XIIth from a recognized Board or 6.Email/Letter of Relieving/Resignation from the last Employer (to whomsoever applicable)
Can I request for a base transfer?
You can request for a transfer after 1 year in a role, once you join the organization, which may be considered subject to a vacancy in the other location requested for.